At Global Liquidation Market, we are committed to providing quality wholesale liquidation pallets, truckloads, and bulk merchandise while maintaining transparency throughout the purchasing process. Because liquidation merchandise often consists of customer returns, overstock, shelf pulls, closeouts, and surplus inventory, all customers are encouraged to carefully review this Refund & Returns Policy before placing an order.

By purchasing from Global Liquidation Market, you acknowledge and agree to the terms outlined below.

Understanding Liquidation Merchandise

What Is Liquidation Inventory?

Our inventory may include:

  • Customer Returns
  • Overstock Merchandise
  • Shelf Pulls
  • Closeout Inventory
  • Excess Stock
  • Store Returns
  • Mixed Merchandise
  • Wholesale Truckloads
  • Export Container Loads

As with most liquidation products, items may vary in brand, model, quantity, packaging condition, and cosmetic appearance. Product assortments may differ from pallet to pallet and truckload to truckload.

For this reason, liquidation merchandise is sold with the understanding that inventory is offered on an “as available” basis.

Return Eligibility

Can I Return My Order?

Due to the nature of wholesale liquidation merchandise, all sales are generally final. We do not accept returns or exchanges for reasons such as:

  • Change of mind
  • Ordering the wrong products
  • Personal preference
  • Variation in product mix
  • Packaging condition
  • Cosmetic wear
  • Customer expectations regarding individual items within a mixed pallet

Please review product descriptions carefully and contact our sales team if you have any questions before placing your order.

Orders Eligible for Review

When We May Assist

Although most liquidation sales are final, we will review requests if:

  • The incorrect order was shipped.
  • Products received substantially differ from the order confirmation.
  • The shipment was incomplete due to our error.
  • Merchandise was significantly damaged during transit and properly documented upon delivery.

Any approved resolution will be determined after our review and may include a replacement, store credit, partial refund, or other appropriate remedy.

Reporting a Shipping Issue

Damaged or Missing Shipments

If your shipment arrives damaged or appears incomplete:

  1. Inspect the shipment immediately upon delivery.
  2. Note any visible damage on the carrier’s delivery receipt before signing, where possible.
  3. Take clear photographs of the damaged packaging and merchandise.
  4. Contact our customer support team within 48 hours of receiving the shipment.
  5. Retain all original packaging until the claim has been reviewed.

Failure to report shipping issues promptly may affect our ability to investigate and assist.

Non-Returnable Items

Items That Cannot Be Returned

The following are generally non-returnable:

  • Liquidation Pallets
  • Customer Return Pallets
  • Overstock Merchandise
  • Shelf Pull Pallets
  • Truckload Orders
  • Export Container Orders
  • Clearance Merchandise
  • Bulk Wholesale Purchases
  • Custom Orders
  • Products marked as Final Sale

Refund Eligibility

When Refunds May Be Issued

Refunds may be considered in limited circumstances, including:

  • Duplicate payments.
  • Orders cancelled and approved before shipment.
  • Orders that cannot be fulfilled due to inventory unavailability.
  • Significant shipping errors caused by Global Liquidation Market.

Approved refunds will be processed using the original payment method whenever possible.

Order Cancellations

Cancelling an Order

Customers may request to cancel an order before it enters processing or shipment.

If the order has already been prepared, palletized, dispatched, or shipped, cancellation may no longer be possible.

Approved cancellations may be subject to administrative, payment processing, or restocking fees where permitted.

Refund Processing Time

How Long Do Refunds Take?

Once a refund has been approved:

  • Refunds are issued to the original payment method whenever possible.
  • Processing typically takes 5–10 business days, depending on your bank or payment provider.
  • International payment processing times may vary.

International Orders

Worldwide Orders

Customers outside the United States are responsible for:

  • Import Duties
  • Customs Fees
  • VAT or GST
  • Brokerage Charges
  • Local Taxes

These charges are imposed by the destination country’s authorities and are not refundable by Global Liquidation Market.

Order Accuracy

Please Review Your Order Carefully

Before completing your purchase, please verify:

  • Billing Information
  • Shipping Address
  • Product Selection
  • Quantity Ordered
  • Contact Information

Customers are responsible for ensuring all order information is accurate before payment is submitted.

Quality Assurance

Committed to Customer Satisfaction

While liquidation merchandise naturally varies, our team works diligently to:

  • Source inventory from reputable suppliers.
  • Accurately represent available products.
  • Prepare orders carefully.
  • Package shipments securely.
  • Coordinate reliable domestic and international freight.

Our goal is to provide wholesale buyers with excellent value and dependable service.

Need Assistance?

We’re Here to Help

If you have questions about your order, returns, refunds, or shipping concerns, please contact our customer support team.

Global Liquidation Market

📍 Address: 5851 W 34th St, Houston, TX 77092, USA

📞 Phone: +1 (321) 666-1792

📧 Email: sales@globalliquidationmarket.com

Our team will review your inquiry promptly and work with you to reach a fair and appropriate resolution whenever possible.